Effective: February 22nd, 2021
BEFORE YOU USE THE SUPERMARKET MARKETPLACE ("PLATFORM") PLEASE READ THESE TERMS CAREFULLY. BY EXECUTING THE SIGN-UP SHEET OR STOREFRONT ORDER ADDENDUM WITH SUPERMARKET OR USING THE PLATFORM, YOU, ANY ENTITIES THAT YOU REPRESENT AND ALL OF YOUR PARTICIPATING STORE LOCATIONS ("YOU" OR "MERCHANT") AGREE TO BE BOUND BY THESE TERMS IN ADDITION TO THE TERMS ON YOUR SIGN-UP SHEET OR STOREFRONT ORDER ADDENDUM.
1. Definitions.
a. “Shopper” means independent third-party delivery contractor.
b. “Delivery API” means the Supermarket application programming interface (API) that allows the Merchant to exchange information with Supermarket.
c. “Supermarket Data” shall mean any information that Supermarket provides or makes accessible to Merchant through the Supermarket Platform, including without limitation Personal Information.
d. “Customer” means the customer who places an order for Merchant Products through the Supermarket Platform.
e. “Supermarket Marketplace” means Supermarket proprietary online communication platform where Customers can view and search for the products of Merchants and/or place an order for Merchant Products via the Supermarket website for delivery by a Shopper or Merchant to the Customer or for pickup by Customer.
f. “Supermarket Platform” means Supermarket Marketplace and/or Storefront.
g. “Supermarket Express” means the platform that enables delivery fulfillment for orders placed directly with the Merchant by the Customer.
i. “Supermarket Services” means Supermarket Platform and, Supermarket Drive, as applicable.
j. “Express Orders” means orders placed by Merchant for delivery fulfilment by Supermarket.
k. “Express Term” means the term of the agreement between Supermarket and Merchant for Supermarket Express.
l. “Marketplace Orders” means orders for Merchant Products through the Supermarket Platform from Customers for delivery by Shoppers.
m. “Merchant” means the retailer or other entity that has agreed to participate in the Supermarket Services.
n. "Merchant Portal" is an online website through which Merchant may and regularly should review and confirm its transactions, fees and charges and account on the Platform.
o. “Merchant Products” includes all products offered for delivery or collection at Merchant Stores.
p. “Merchant Stores” means the Merchant locations that participate in the Supermarket Services and includes: (i) Merchant Stores owned and operated by Merchant or its affiliates, and/or (ii) Merchant Stores owned and operated by Franchisees of Merchant or its affiliates.
q. “Marketplace Term” means the term of the agreement between Supermarket and Merchant for the Supermarket Platform.
r. “Collection Orders” means orders for Merchant Products through the Supermarket Platform from Customers for collection by the Customer.
s. “Collection Program” means Customers can view and search for the products of Merchants and place an order for Merchant Products via the Supermarket Platform for pickup by the Customer.
t. “Order” means a Marketplace Order, a Collection Order, or an Express Order, as applicable.
u. “Order Equipment” means and includes any equipment reasonably required by Supermarket for Merchant to receive and process Orders, including, without limitation, a tablet, or other automated, electronic means of receiving Orders.
v. “Personal Information” shall mean any information exchanged under this Agreement that (i) identifies or can be used to identify an individual (including without limitation, names, telephone numbers, addresses, signatures, email addresses or other unique identifiers); or (ii) that can reasonably be used to authenticate an individual (including without limitation, name, contact information, precise location information, access credentials, persistent identifiers and any information that may be considered ‘personal data’ or ‘personal information’ under applicable law).
w. “Commission Rate” means the commission fees collected by Supermarket in exchange for promoting and featuring the Merchant and Merchant Store(s) on the Supermarket Platform, which is charged as a percentage of revenues transacted on the Supermarket Platform calculated on a pre-tax basis.
x. “Schedule for Later Order” shall mean an Order to be fulfilled at a particular time later in the same day or at a later date.
y. “Terms” means the provisions herein.
z. “Third Party Platform” means a technology interface, such as a middleware technology platform, other than the online order form and the Delivery API that enables Merchant to request delivery fulfillment and provide information necessary to enable such delivery fulfillment.
2. The Parties' Relationship. Gosuper Ltd provides the Supermarket Marketplace using web-based technology that connects Merchants, independent delivery contractors ("Shoppers") and Customers , as described in these Terms for Supermarket Platform. From time to time, Supermarket may list Merchant on the Supermarket Marketplace subject to the Commission Rate(s) set forth in the Sign-Up Sheet upon advance written notice to Merchant. Supermarket is not a merchant, seller of goods, or delivery service; it is an online connection platform. Merchant and Supermarket agree they are independent businesses whose relationship is governed by the Sign-Up Sheet, these Terms, and any applicable terms between the Parties. Nothing in the Parties' agreements, relationship or transactions shall create or be construed as creating an agency, partnership, fiduciary or joint venture relationship between Supermarket and Merchant (or Merchant's employees, representatives or locations), Supermarket and Shopper, or Supermarket and Customers. Except as expressly set forth in the Sign-Up Sheet, these Terms, and any applicable terms between the Parties, each Party shall be responsible for its own expenses, profits and losses.
3. Supermarket Marketplace Core Responsibilities. For Merchants that have agreed to participate in the Supermarket Marketplace and Merchant shall have the following responsibilities during the Marketplace Term:
a. Supermarket Core Responsibilities. Supermarket will, in a timely manner:
i. Display Merchant’s logo; a listing of the Merchant Stores; and a menu of Merchant Products on the Supermarket Platform;
ii. Accept Marketplace Orders from Customers;
iii. Forward each Marketplace Order to the relevant Merchant Store
iv. Pay the Merchant in accord with the Parties' agreements, deduct the applicable Commission Rate, marketing fees (for identifiable orders), subscription fees, Activation Fees, and any other fees (in each case, as may be adjusted by Supermarket as required by any applicable statute, regulation, executive order, or other legal requirement that is either temporary or permanent in nature).
b. Merchant Core Responsibilities. Merchant will, in a timely manner:
i. Provide Supermarket with the Merchant’s product listing, including the price of each item on such menu;
ii. Monitor Merchant’s menu and store information on the Supermarket Platform, promptly make updates via the Merchant Portal to reflect the most up-to-date products, pricing and other information or immediately notify Supermarket of any errors or changes in writing;
iii. Accept all Marketplace Orders placed by Supermarket from Merchant’s then-current product listing;
iv. Confirm all Marketplace Orders from Supermarket;
v. Prepare the Merchant Products for each Marketplace Order for delivery or collection;
vi. Process Marketplace Orders in the order in which they are received;
vii. Notify Supermarket of any changes to the pricing, availability, description, or other characteristics of the Merchant Products;
viii. Notify Supermarket of its days and hours of operation, and remain open for business on Supermarket the same days and hours of operation as Merchant’s in-store business; notify Supermarket of any changes to Merchant’s hours of operations on holidays; and notify Supermarket if Merchant closes earlier than Merchant’s standard hours of operation or plans to close earlier than Merchant’s standard hours of operation;
ix. Notify all Merchant store staff members of the relationship with Supermarket immediately upon execution of this Agreement;
4. Supermarket Core Responsibilities. For Merchants that have agreed to participate in Supermarket Drive, Supermarket and Merchant shall have the following responsibilities during the Drive Term:
a. Supermarket Core Responsibilities. Supermarket will, in a timely manner:
i. Provide Merchant with an online order form or access to the Delivery API to submit requests for deliveries, or receive information through a Third Party Platform;
ii. Forward requests to a Shopper, so that the Shopper can pick up the applicable Merchant Product(s) from the Merchant Store to deliver to the Customer.
b. Merchant Core Responsibilities. Merchant will:
i. Via the online order form, the Delivery API, or a Third Party Platform, provide information requested by Supermarket including the Customer’s address, contact information, and any special instructions required for delivery;
ii. Accept and collect payments from Customers for their respective orders;
iii. Notify Customers prior to placing a Drive Order that their telephone numbers and other personal contact information will be shared with Supermarket to enable deliveries to be made by Shoppers and, in connection with the applicable deliveries, request the Customer’s consent to receive delivery status updates by e-mail, text messages, and telephone calls from Supermarket and Shoppers;
iv. Notify Supermarket if a Customer has not consented to receive delivery updates or has placed any restrictions on types of delivery updates such Customer consents to receive (e.g., no texts). Merchant hereby consents to receiving text messages and email confirmations from Supermarket providing status updates and delivery confirmations in connection with each delivery.
v. On an ongoing basis, review and confirm the transactions, fees and charges on invoices and via the Merchant Portal, and promptly communicate to Supermarket any inaccuracies.
c. Express Operating Procedures.
i. _Order Placement._ Merchant agrees to submit an Express Order for delivery fulfillment at least twenty-four (24) hours in advance of scheduled delivery, and in no event less than two (2) hours in advance of scheduled pick-up. Exceptions will be mutually agreed to by the Parties.
ii. _Hours of Operation._ The pickup and dropoff of deliveries will be scheduled to take place during Supermarket standard hours of availability, as may be updated from time to time in Supermarket sole discretion. Merchant agrees to abide by the following standard procedures: (i) to notify Supermarket of any changes to its hours of operations on national holidays with reasonable advance notice; and (ii) to notify Supermarket with reasonable advance notice if a Merchant location closes earlier than standard hours of operation or plans to close earlier than standard hours of operation.
iii. _Delivery Radii._ Supermarket will only accept Express Orders to be delivered within a certain preset delivery radius based on either the Merchant or the End-Customer location, which will be communicated to Merchant.
iv. _Cancellations._ Fees owed for any Express Orders cancelled within twenty-four (24) hours of a Schedule for Later delivery are non-refundable. If provided more than two (2) hours notice, but less than twenty-four (24) hours notice, Supermarket will make reasonable efforts to accommodate changes. Fees owed for any Express Orders cancelled after a Shopper has accepted a delivery opportunity will be non-refundable.
v. _Notification._ Merchant agrees to notify all staff members in Merchant Stores of Merchant’s relationship with Supermarket prior to submitting any delivery requests to Supermarket.
5. Collection Program Core Responsibilities. For Merchants that have agreed to participate in the Collection Program, during the term of the Collection Program, Supermarket will have the same responsibilities as set forth in Section 3(a)(i) - 3(a)(iii) and Merchant will have the same responsibilities as set forth in Section 3(b)(i) - (xii). Furthermore, once Supermarket enables the ability for Merchant to set different prices for Merchant Products under the Collection Program than the prices for such Merchant Products for delivery, Merchant shall ensure that pricing of Merchant Products under the Collection Program is not greater than the pricing of the same Merchant Products for pickup (a) in-store and (b) on any other third party online ordering and/or delivery platform. Supermarket will apply the Collection Commission Rate listed in this Agreement on Collection Orders placed by Customers under the Collection Program.
6. Refunds and Re-Orders. Refunds and re-orders will be addressed as follows:
a. Marketplace Order Refunds. In the event that Supermarket, in its sole reasonable discretion, has to issue a refund, credit or re-order on an Customer’s Order, Merchant will prepare the order to the same specifications as the original Order (in the case of a re-order) and bear the full cost of that refund, credit or re-order, as applicable, unless the refund, credit or re-order is due to the fault of the Shopper or Supermarket.
b. Express Order Refunds. Merchant acknowledges and agrees that Supermarket shall be responsible only for facilitating the delivery of Merchant Product(s) to Customers. Merchant shall be solely responsible for any customer complaints regarding Merchant Product(s), including without limitation, complaints regarding the nature, quality, content, number, or packaging of Merchant Product(s). Merchant agrees not to refer any Customer complaints directly to Supermarket. Any complaints regarding the timeliness or quality of a Shoppers delivery service shall be reported by Merchant to Supermarket. If the completion of an Express Order is more than 45 minutes late and due to fault of Supermarket, Supermarket will reimburse Merchant for all or a portion of the delivery cost of the applicable Express Order. If Merchant elects to refund a Customer for any reason, such election shall not obligate Supermarket to provide a corresponding reimbursement to Merchant. In the event that a Merchant Product has been visibly damaged with proof from Customer, Supermarket may reimburse Merchant for all or a portion of the order subtotal. For the purposes of this agreement, “Merchant Product” is the actual item, not the packaging that contains the Merchant Product. In no event shall Supermarket be obligated to issue any refunds directly to Customers.
c. Express Order Refunds**.** Supermarket shall be responsible for customer support issues relating to the ordering of Merchant Products and issues relating to an Customer’s Supermarket account. All other customer issues or complaints will be Merchant’s sole responsibility. In the event that Supermarket, in its sole discretion, determines to issue a refund, credit or re-order for an Customer’s Order, Merchant will prepare the order to the same specifications as the original Collection Order (in the case of a re-order) and bear the full cost of that refund, credit or re-order.
7. Order Equipment. With respect to the Supermarket Platform, Merchant will install any equipment reasonably required by Supermarket for Merchant to receive and process Orders (including, without limitation, a tablet, or other automated, electronic means of receiving Orders) (“Order Equipment”). If any Order Equipment is provided by Supermarket, Merchant will pay Supermarket an Order Equipment Fee, as set forth in the Sign-Up Sheet, in exchange for the right to use the Order Equipment to access the Supermarket Platform in order to receive, process, and accept Marketplace and Collection Orders. Any Order Equipment provided by Supermarket will remain Supermarket sole property and may be used solely for purposes related to fulfilling Merchant’s responsibilities under this Agreement. Merchant will inspect all hardware, and shall notify Supermarket in writing if any Order Equipment is missing or was damaged as soon as practicable after discovering such damage. Supermarket may restrict or rescind Merchant’s right to use the Supermarket Platform at any time by giving notice. Merchant will be responsible for any damage to or loss of any Order Equipment provided by Supermarket (excluding ordinary wear and tear), which will be promptly reimbursed by Merchant (at the replacement cost thereof). Supermarket may recover the replacement cost of damaged or lost Order Equipment by deducting such amount from weekly payments. Merchant agrees to pay all subscription fees and deposits reasonably charged by Supermarket for Order Equipment, and agrees Supermarket may deduct such fees and deposits from amounts payable by Supermarket to Merchant.
8. Payment, Fees, Title and Taxes. Payment, fees, and taxes shall be addressed as follows::
a. Supermarket Marketplace. Supermarket will pay for Marketplace and Express Orders fulfilled by Merchant each week, subject to change with no less than 10 days’ notice to Merchants by email or service notification. Supermarket shall be entitled to deduct from such payments Supermarket Commission Rate, marketing fees (for identifiable orders), Activation Fees, subscription fees, and any other fees which Supermarket may notify you regarding with at least 7 days advance written notice. If Merchant has opted for Supermarket to provide Order Equipment, Supermarket will also deduct a weekly Order Equipment Fee, as set forth on the Sign-Up Sheet, in exchange for the Merchant’s right to use the Order Equipment to access the Supermarket Platform in order to receive, process, and accept Orders. Merchant agrees Supermarket may charge the Customer fees, including but not limited to a Delivery Fee, Service Fee, Surcharge Fee, and Small Order Fee where applicable in Supermarket sole discretion. Merchant shall be responsible for all taxes, duties, and other governmental charges on the sale of Merchant Products and for remitting such taxes, duties, and other governmental charges to the appropriate authorities. In the event that Merchant raises the price for an item, Supermarket shall not be required to remit the higher price to the Merchant until 3 business days after the Merchant first provides notice to Supermarket of such pricing change.
b. Supermarket Express. Merchant will pay Supermarket a fee per Express Order as mutually agreed. Merchant shall be responsible for all taxes, duties, and other governmental charges on the sale of Merchant Products and for remitting such taxes, duties, and other governmental charges to the appropriate authorities. As agreed by the parties, payment of all fees under this Section 8(b) shall be as follows: (i) Merchant shall pay the fees by credit card or EFT at the time of ordering, or (ii) Supermarket shall invoice Merchant on a monthly basis and Merchant shall pay the invoice within seven (7) days of receipt of such invoice. If any fee is not paid in full by the due date, Supermarket may assess interest on the unpaid amount for the period beginning on the Payment Date and ending on the date that the amount is paid in full. The amount of interest to be paid shall not exceed the maximum rate under applicable law.
c. To the extent that a third party provider provides services to Merchant via the Platform (for example, a middleware provider) and charges fees to Supermarket, Supermarket may pass through such third party’s fees to Merchant.
d. Merchant agrees, on an ongoing basis, to review and confirm its transactions, fees and charges on orders and invoices and via the Merchant Portal, and to promptly communicate to Supermarket in writing any claimed inaccuracies, so that Supermarket has the prompt opportunity to address and resolve any issues and so such issues do not persist, which Supermarket and Merchant agree is in the best interests of both parties and their commercial relationship. Merchant agrees to communicate to Supermarket any disagreement, non-conformity or any issue with any transaction, fee, charge or order within 60 days of the transaction, fee or order. Merchant shall be deemed to have acquiesced in and ratified, and to have waived any claim or objection regarding, each transaction, fee, charge and order if Merchant does not communicate a written claim or objection to Supermarket regarding such transaction, fee, charge or order within such 60-day period.
f. Merchant agrees that Merchant holds title to the goods or products that Merchant provides through the Platform until the goods are picked up from Merchant, and that title passes from the Merchant to the Customer upon pickup or delivery from the Merchant’s location. Merchant agrees that neither the Shopper nor Supermarket holds title to or acquires any ownership interest in any goods or products that Merchant prepares or provides through the Platform.
9. Payment Processing. Payment processing services for Merchants on the Supermarket Platform are provided by Stripe and are subject to the [Stripe Connected Account Agreement](https://stripe.com/connect-account/legal), which includes the [Stripe Services Agreement](https://stripe.com/legal). By agreeing to these Terms, Merchant agrees to be bound by the [Stripe Connected Account Agreement](https://stripe.com/connect-account/legal) and the [Stripe Services Agreement](https://stripe.com/legal), as the same may be modified by Stripe from time to time. As a condition of Supermarket enabling payment processing services through Stripe, Merchant agrees to provide Supermarket accurate and complete information about Merchant’s representative and its business, and Merchant authorises Supermarket to share it and transaction information related to Merchant’s use of the payment processing services provided by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
10. Merchant Content and Trademark; Photographs of Products.
a. During the Marketplace Term Merchant grants to Supermarket a royalty-free, non-exclusive, limited, revocable, non-transferable, non-sublicensable right and license to use and display the Merchant Content in the provision of services to Merchant, including listing Merchant as a merchant on the Supermarket Platform, referencing Merchant as a Supermarket partner, and to promote Supermarket products and services. As used herein, “Merchant Content” includes, without limitation, product images (either provided by Merchant or on Merchant’s website), trademarks, logos and other materials provided by Merchant to Supermarket.
b. If images of Merchant’s items are not available or if they do not meet Supermarket requirements, as reasonably determined by Supermarket, then Merchant consents to Supermarket (i) engaging a professional photographer to take photographs of Merchant’s menu items (ii) enhancing the quality of Merchant’s existing photographs or (iii) using stock photos of the menu item, and displaying such images on the Supermarket Platform as representations of Merchant’s menu items; provided that Merchant may contact Supermarket support to have such images removed from the Merchant’s store listing and, in such event, Supermarket will comply in a timely manner.
11. Confidential Information.
a. The term “Confidential Information” shall mean any confidential or proprietary business, technical or financial information or materials of a party (“Disclosing Party”) provided to the other party (“Receiving Party”) in connection with this Agreement, whether orally or in physical form, and shall include the terms of this Agreement. Without limiting the foregoing, Supermarket Data is the Confidential Information of Supermarket.
b. Confidential Information does not include information that: (i) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information's being disclosed to the Receiving Party in connection with this Agreement; (ii) was or becomes public domain other than by the fault of the Receiving Party; (iii) was or is received by the Receiving Party on a non-confidential basis from a third party that, to the Receiving Party's knowledge, was not at the time under any obligation to maintain its confidentiality; or (iv) the Receiving Party can demonstrate by documentary records was independently developed by the Receiving Party without access to, use of or reference to any Confidential Information.
c. The Receiving Party shall: (i) not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations in accordance with this Agreement; (ii) except subject to its compliance with Section 11(d), not disclose or permit access to Confidential Information other than to its or any of its employees, officers, directors, consultants, agents, independent contractors, service providers, subcontractors and legal advisors (“Representatives”) who need to know such Confidential Information for purposes of the Receiving Party's exercise of its rights or performance of its obligations under and in accordance with this Agreement, and prior to any such disclosure are bound by written confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section; and (iii) safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its most/similarly sensitive information and in no event less than a reasonable degree of care.
d. If the Receiving Party is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall promptly notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 11(c) and provide reasonable assistance to the Disclosing Party, at the Disclosing Party's sole expense, in opposing or seeking protective limitations on disclosure.
12. Data Privacy and Security.
1. General. Merchant agrees not to access, collect, store, retain, transfer, use, disclose, or otherwise process in any manner Supermarket Data, including without limitation Personal Information, except as required to perform under this Agreement. Merchant shall keep Supermarket Data secure from unauthorized access and maintain the accuracy and integrity of Supermarket Data in Merchant’s custody or control by using appropriate organizational, physical and technical safeguards. If Merchant becomes aware of any unauthorized access to Supermarket Data, Merchant will immediately notify Supermarket, consult and cooperate with investigations and potentially required notices, and provide any information reasonably requested by Supermarket. Merchant agrees to implement and use security procedures, protocols or access credentials as reasonably requested by Supermarket and will be responsible for damages resulting from Merchant’s failure to comply. Merchant will not allow any third party to use the Supermarket Platform and will be responsible for damages resulting from sharing Merchant’s login credentials with unauthorized third parties or otherwise permitting unauthorized access to Merchant’s account. Merchants may not allow any third party to copy, modify, rent, lease, sell, distribute, reverse engineer, or otherwise attempt to gain access to the source code of the Supermarket Platform; damage, destroy or impede the services provided through the Supermarket Platform; transmit injurious code; or bypass or breach any security protection on the Supermarket Platform.
2. Delivery API. During the Express Term, Supermarket grants to Merchant a non-exclusive, royalty-free, non-assignable, non-transferable, non-sublicensable, revocable, limited, fully paid-up license to access the Delivery API solely to transmit information to facilitate the Supermarket Express services. Merchant will not and will not permit or authorize any third party to (i) sell, license, rent, resell, lease, assign (except as permitted herein), transfer, or otherwise commercially exploit the Delivery API; (ii) circumvent or disable any security or other technological features or measures of, or otherwise gain or attempt to gain unauthorized access to the Delivery API; (iii) reverse engineer, dissemble, decompile, or otherwise attempt to derive the source code or the underlying ideas, algorithms, structure, or organization of the Delivery API; (iv) use the Delivery API in any manner or for any purpose that violates any law or regulation; and (v) use the Delivery API for a reason other than as specifically provided or intended under this Agreement. Each Party agrees not to perform any action with the intent of introducing to the other Party’s systems, products, or services (including the Delivery API) any viruses, worms, defect, Trojan horses, malware, or any items of a destructive nature.
13. Termination. Merchant may terminate this Agreement for any reason at any time upon seven (7) days prior written notice. Supermarket may terminate this Agreement or any promotion under this Agreement for any reason at any time upon written notice. Email shall suffice for written notice. Neither Merchant nor Supermarket will be required to pay any fee in connection with a termination by either party, or be liable to the other as a result of termination of this Agreement for any damages, for the loss of goodwill, prospective profits or anticipated income, or for any expenditures, investments, leases or commitments made by either Merchant or Supermarket.
14. Modifications. Supermarket reserves the right, at its sole discretion, to change, suspend, or discontinue the Platform (including without limitation, the availability of any feature or content) at any time. Supermarket may, at its sole discretion, remove Merchant Products or Stores from the Supermarket Platform if Supermarket determines that such Merchant Product or Merchant Store could subject Supermarket to undue regulatory risk, health and safety risk, or other liability. Supermarket also may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the terms will be at [https://merchant.Supermarket/p/terms-and-conditions](https://merchant.Supermarket/p/terms-and-conditions). We will notify Merchants of material revisions via a service notification or an email to the email address associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
15. Representations and Warranties; Additional Responsibilities; Warranty Disclaimer.
1. Each party represents and warrants that it has the full right, power, and authority to enter into and perform its obligations under this Agreement without breaching any obligation to any third party.
2. Each party represents and warrants that it will comply with all applicable laws and regulations in its performance of this Agreement, including without limitation (i) all applicable data protection and privacy laws, and (ii) all applicable laws related to third party intellectual property and other proprietary rights.
3. Merchant further represents, warrants and agrees that (i) it will comply with all applicable laws, rules, standards and regulations relating to licenses, health, packaging and accessory items, and food safety and sanitation, (ii) it has informed Supermarket of any required consumer-facing warnings, charges, opt-in requirements, and instructions associated with Merchant Product(s) and it will inform Supermarket of any such warnings, charges, opt-ins, and instructions that become required in the future, (iii) it will disclose common allergens in any Merchant’s items listed on the Supermarket Platform, (iv) it will only list items or products for sale, product descriptions, and prices on the Supermarket Platform, (v) it will not include any age-restricted products (including but not limited to alcohol and tobacco) in Merchant’s products on the Supermarket Platform or request delivery of any age-restricted products through the Supermarket Platform without first entering into a separate agreement with Supermarket memorializing the promotion, sale and delivery of such products in compliance with the laws of the applicable country in which such products will be sold, (vi) it will not disclose any information related to a Shopper or a Customer to a third party (except as required to comply with law or pursuant to a court order), (vii) it will comply with the guidelines Supermarket publishes that govern any content Merchant posts on the Supermarket Platform or Merchant Portal, and (viii) it will comply with its obligations under Section 4(b)(iii) and 4(b)(iv) of this Agreement.
4. EXCEPT AS EXPRESSLY SET FORTH HEREIN, TO THE EXTENT PERMITTED BY APPLICABLE LAW, Supermarket HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE Supermarket PLATFORM, THE DELIVERY API, EQUIPMENT OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, SATISFACTORY QUALITY OR RESULTS, OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Merchant acknowledges that the operation of the Platform may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and Supermarket shall not be responsible to Merchant or others for any such interruptions, errors, or problems or an outright discontinuance of the Platform nor for any guarantee of results with respect to the Supermarket services or Platform. Both Parties acknowledge that neither party has any expectation or has received any assurances for future business or that any investment by a party will be recovered or recouped or that such party will obtain any anticipated amount of profits by virtue of this Agreement.
16. Indemnification. Each party (the “**Indemnifying Party**”) will defend, indemnify, and hold harmless the other party, its subsidiaries and affiliates, and their respective officers, directors, shareholders, employees, and agents (the “**Indemnified Party**”) from and against any and all claims, damages, losses and expenses (including reasonable attorney’s fees) (collectively “**Losses**”) with respect to any third-party claims arising out of or related to: (i) any bodily injury (including death) or damage to tangible or real property to the extent caused by the Indemnifying Party’s personnel and, in the case of Supermarket, Shoppers (or, in the case of Merchant as the Indemnifying Party, caused by the Merchant Products); (ii) any claims that the Indemnifying Party breached its representations, warranties or covenants set forth in Section 11 and Section 12, and Section 15 of this Agreement; (iii) the violation of the intellectual property of the third party by the Indemnifying Party’s logos, trademarks, trade names, menus, documentation, or other intellectual property (collectively, “Materials”); or (iv) in the case of Merchant as the Indemnifying Party, Merchant’s failure to distribute tips as required by applicable law. In addition, Merchant will defend, indemnify and hold harmless Supermarket from any and all Losses related to any violation or alleged violation of any applicable retail or other health and safety code, rule, or regulation related to Merchant Product(s). In each case the Indemnified Party shall provide the Indemnifying Party with (a) prompt notice of any claims such that the Indemnifying Party is not prejudiced by any delay of such notification, (b) the option to assume sole control over defense and settlement of any claim, and (c) reasonable assistance in connection with such defense and settlement (at the Indemnifying Party’s expense). The Indemnified Party may participate in the defense or settlement of such a claim with counsel of its own choice and at its own expense; however, the Indemnifying Party shall not enter into any settlement agreement that imposes any obligation on the Indemnified Party without the Indemnified Party’s express prior written consent. Supermarket assumes no liability, and shall have no liability, for any infringement claim pursuant to section 15(4) above based on Merchant’s access to and/or use of the Supermarket Platform following notice of such an infringement claim; any unauthorized modification of the Supermarket Platform by Merchant; or Merchant’s combination of the Supermarket Platform with third party programs, services, data, hardware, or other materials which otherwise would not result in such infringement claim.
17. Limitation of Liability. EXCEPT WITH RESPECT TO DAMAGES ARISING FROM VIOLATIONS OF LAW OR WILFUL MISCONDUCT, UNPAID AMOUNTS OWED TO GOSUPER.IE BY MERCHANT IN EXCESS OF THE BELOW LIMIT, AND AMOUNTS PAYABLE TO THIRD PARTIES UNDER SECTION 16 (INDEMNIFICATION), TO THE EXTENT PERMITTED BY APPLICABLE LAW, (I) NEITHER PARTY WILL BE LIABLE TO THE OTHER UNDER THIS AGREEMENT, FOR INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, HARM TO GOODWILL, OR THE COSTS FOR PROCURING REPLACEMENT SERVICES, WHETHER BASED ON TORT, CONTRACT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (II) EACH PARTY’S MAXIMUM AGGREGATE LIABILITIES RELATED TO OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY ONE PARTY TO THE OTHER PARTY IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
18. Insurance. During the term of the Agreement and for one year after, each party will maintain adequate insurance in amounts not less than as required by law or that is common practice in such party’s business. Upon request, each party will provide the other with current evidence of coverage. Such insurance shall not be cancelled or materially reduced without thirty (30) days prior written notice. In no event shall the limits of any insurance policy be considered as limiting the liability of a party under this Agreement.
19. Dispute Resolution. PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH Supermarket AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 19 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT”.
- Scope of Arbitration Agreement. Any dispute, controversy or claim arising out of, relating to or in connection with this contract, including the breach, termination or validity thereof, shall be finally resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or Supermarket may seek injunctive relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). Supermarket and Merchant agree that, because both are business entities that mutually benefit from streamlined and confidential resolution, this Arbitration Agreement shall apply to all disputes arising from or relating to the subject matter of this Agreement or the relationship between the parties and their personnel. In that regard, this Arbitration Agreement shall be binding upon and enforceable by not only the parties, but also their affiliates, and their owners, officers, directors, managers and employees. This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement.
- Informal Resolution. You and Supermarket agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost and mutually beneficial outcome. You and Supermarket therefore agree that, before either you or Supermarket demands arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this mutual Arbitration Agreement. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate in the conference. The party initiating the claim must give notice to the other party in writing of its, his, or her intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify Supermarket that you intend to initiate an informal dispute resolution conference, email [team@Supermarket](mailto:team@Supermarket), providing your name, telephone number associated with your Supermarket account (if any), the email address associated with your Supermarket account, and a description of your claim. In the interval between the party receiving such notice and the informal dispute resolution conference, the parties shall be free to attempt to resolve the initiating party’s claims. Engaging in an informal dispute resolution conference is a requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.
- Arbitration Rules and Forum. This Arbitration Agreement is governed by the laws of Ireland and specifically the Arbitration Act 2010 in all respects. Before a party may begin an arbitration proceeding, that party must send notice of an intent to initiate arbitration and certifying completion of the informal dispute resolution conference pursuant to paragraph 19(2). If this notice is being sent to Supermarket, it must be sent by email to the counsel who represented Supermarket in the informal dispute resolution process, or if there was no such counsel then by mail to General Counsel, at Gosuper Ltd, College House, 71-73 Rock Rd, Blackrock, Co. Dublin, A94 F9X9. You may choose to have the arbitration conducted by telephone, video conference, or in person at a mutually agreed location.
- Arbitrator Powers. The arbitrator, and not any local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. All disputes regarding the payment of arbitrator or arbitration-organization fees including the timing of such payments and remedies for nonpayment, shall be determined exclusively by an arbitrator, and not by any court. The arbitration will decide the rights and liabilities, if any, of you and Supermarket. The arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including this Arbitration Agreement). The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The arbitrator’s decision is final and binding on you and Supermarket.
- Waiver of Jury Trial. YOU AND Supermarket WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and Supermarket are instead electing to have claims and disputes resolved by arbitration, except as specified in Section 19(1) above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.
- Waiver of Class or Consolidated Actions; Severability. YOU AND Supermarket AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE MERCHANT CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor Gosuper.ie is entitled to arbitration of such claim or dispute. Instead, all such claims and disputes will then be resolved in a court as set forth in Section 20, and all other provisions of this Section 19 (Dispute Resolution) shall remain in force. If any provision of this Section 19 is adjudged to be void or otherwise unenforceable, in whole or in part, the void or unenforceable provision shall be severed and such adjudication shall not affect the validity of the remainder of this Section 19. Nothing in this provision shall prevent you or Supermarket from participating in a class-wide settlement of claims.
- Opt Out. Supermarket updates to these Terms of Service do not provide a new opportunity to opt out of the Arbitration Agreement if you had previously agreed to a version of Supermarket Terms of Service and did not validly opt out of arbitration. Supermarket will continue to honor the valid opt outs of merchants who validly opted out of the Arbitration Agreement in a prior version of the Terms of Service. If you create a Supermarket account for the first time on or after February 22nd, 2021, you may opt out of this Arbitration Agreement. If you do so, neither you nor Supermarket can force the other to arbitrate as a result of this Agreement. To opt out, you must notify Supermarket in writing of your intention to opt out by sending a letter, by registerd post, to Gosuper Ltd. College House, 71-73 Rock Rd, Blackrock, Co. Dublin, A94 F9X9. Any attempt to opt out by email will be ineffective. To be effective, your opt-out notice must be postmarked no later than 30 days after your first order on the Platform. Your notice must include your name and address, your Supermarket username (if any), the email address you used to set up your Supermarket account (if you have one), and a CLEAR statement that you want to opt out of this Arbitration Agreement. The letter may opt out, at most, only one merchant, and letters that purport to opt out multiple merchants will not be effective as to any. No merchant (or his or her agent or representative) may effectuate an opt out on behalf of other persons. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with us or may enter into in the future with us.
- Survival. This Arbitration Agreement will survive any termination of your relationship with Supermarket.
- Modification. Notwithstanding any provision in the Agreement to the contrary, we agree that if Supermarket makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to the Company.
20. Litigation Class Action Waiver. To the extent allowed by applicable law, separate and apart from the Mutual Arbitration Provision found in Section 19, Merchant agrees that any proceeding to litigate in court any dispute arising out of or relating to this Agreement, whether because Merchant opted out of the Arbitration Provision or any other reason, will be conducted solely on an individual basis, and Merchant agrees not to seek to have any controversy, claim or dispute heard as a class action, a representative action, a collective action, a general action, or in any proceeding in which Merchant acts or proposes to act in a representative capacity (“Litigation Class Action Waiver”). Merchant further agrees that no proceeding will be joined, consolidated, or combined with another proceeding, without the prior written consent of all parties to any such proceeding. If a court of competent jurisdiction determines that all or part of this Litigation Class Action Waiver is unenforceable, unconscionable, void or voidable, the remainder of this Agreement shall remain in full force and effect.
21. Franchisees. Franchisees operating a branded store concept licensed by Merchant may participate in the Program pursuant to the terms and conditions of this Agreement provided that the individual franchisee: (1) is in compliance with its franchise agreement; and (2) enters into an agreement in substantially the same form as the Supplemental Agreement provided by Supermarket to the Franchisee. Unless the parties mutually agree otherwise in writing, all Merchant owned branded store concept(s) shall be included and subject to the terms hereunder.
22. Partner Code of Conduct. Merchant agrees to comply with the **Partner Code of Conduct** which may be updated by Supermarket from time to time.
23. Communications from Supermarket. Merchant agrees to accept and receive communications from Supermarket or Shoppers, including via email, text message, calls, and push notifications to the mobile phone number Merchant provides to Supermarket. Merchant acknowledges that Merchant may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Supermarket, its affiliated companies and/or Shoppers. Merchant may opt out of such communications in Merchant’s Account Settings or by replying “STOP” from the mobile device receiving such messages.
24. Legal Fees. In any legal action to enforce the terms of this Agreement, the prevailing party in such action shall be entitled to recover its reasonable legal fees and costs from the other party.
25. General Provisions. As set forth on the Sign-Up Sheet between Merchant and Supermarket, the Sign-Up Sheet and these Terms constitute an integrated Agreement between the parties, which supersedes all prior agreements and communications of the parties, oral or written, with respect to the subject matter hereof. The rights and obligations set forth in these Terms, which by their nature should, or by their express terms do, survive or extend beyond the termination or expiration of these Terms shall so survive and extend. This Agreement is governed by and interpreted in accordance with the laws of Ireland without regard to the conflicts of laws principles thereof. Merchant agrees that, except as set forth above in Section 19 (“Dispute Resolution”), the parties hereby consent to exclusive jurisdiction in the courts of the Merchant’s location. Merchant may not assign this Agreement in whole or in part without Supermarket prior written consent. Supermarket may freely assign this Agreement. This Agreement is binding upon, and inures to the benefit of, the employees, representatives, agents, affiliates, franchisors, franchisees, and permitted successors and assigns of each party, but shall not confer any rights or remedies upon any third party. All notices, requests, consents and other communications under the Parties' agreements must be in writing, and delivered by overnight courier to the addresses set forth on the Sign-Up Sheet (or any updated address properly noticed hereunder). Gosuper's address is College House, 71-73 Rock Rd, Blackrock, Co. Dublin, A94 F9X9. If any provision of this Agreement is held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability will not affect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained here.
